6️⃣ Contact

Contact

Last updated: 10 July 2026

Page title: Contact · Shopify slug: contact

Have a question about an order, a product from our home and garden range, or our service in general?
Our client support team is ready to assist and will aim to get back to you with a clear, helpful answer as quickly as possible.

How to Get in Touch

Email is the fastest and most reliable route to our team. It gives us the opportunity to look into your situation properly and reply with all the relevant details.

Email: contact@norvek.com
Website: norvek.com

Response Times

Enquiries sent to the above address are typically answered within 24 to 48 hours on working days.
Messages received at weekends or on bank holidays will be picked up on the following working day.

During particularly busy periods — around public holidays or promotional campaigns, for example — reply times may occasionally be a little longer. We are grateful for your patience and give you our assurance that every message will be attended to.

What to Include in Your Message

To help us deal with your query as efficiently as possible, please include the following where relevant:

Order number — if your enquiry concerns an existing order
Full name — as it appears on your order
Email address — the one linked to your purchase
A detailed account of your question or the issue you have experienced
Photographs — especially helpful when reporting damaged or defective items

How We Can Help

Our team handles a wide range of enquiries, including:

Order tracking and delivery status queries
Returns, exchanges and refund requests
Product information and stock availability for our home and garden range
Reports of goods that arrive damaged or faulty
General questions about your account or our website
Feedback and suggestions to help us continually raise our standards

Business and Legal Correspondence

For matters of a commercial or legal nature — such as partnership proposals, trade enquiries or formal legal correspondence — please write to contact@norvek.com with a brief note in the subject line to indicate the purpose of your message. We will ensure it reaches the appropriate team without delay.

Privacy of Your Communication

Any personal data you share when writing to us by email is used solely for the purpose of handling your enquiry, in full compliance with applicable data protection law. Further details are available in our Privacy Policy.